1. Introduction
This Shipping & Delivery Policy applies to all orders placed on the Green Certification Plaques website operated by Pinnacle.
It explains how plaques are manufactured, shipped, delivered, and what customers can expect regarding timelines, customs, and delivery responsibilities.
By placing an order, you agree to the terms outlined in this Shipping & Delivery Policy.
2. Order Verification and Production
All certification plaques are manufactured specifically for each certified project.
Before production begins:
- Certification details are verified against official certification records from GBCI
- The order is reviewed and confirmed via email
Production commences only after verification and order confirmation.
3. Production Timelines
- Production timelines are indicative and may vary depending on:
- Order volume
- Manufacturing conditions
- Certification verification timelines
- Material availability
Any production timelines communicated are estimates and not guaranteed.
Delays caused by factors beyond Pinnacle’s reasonable control do not constitute a breach of this policy.
4. Shipping Destinations
Pinnacle ships certification plaques:
- Within India
- Internationally to selected destinations, including South East Asia and the Middle East
For international destinations not listed on the website, customers may contact Pinnacle for shipping availability.
5. Shipping Timelines
Shipping timelines are estimates and not guaranteed.
- Domestic (India): Delivery timelines vary by location
- International: Delivery timelines vary by destination country and customs clearance processes
Pinnacle is not responsible for delays caused by:
- Customs authorities
- Government agencies
- Courier services
- Force majeure events
- Incomplete or incorrect shipping information provided by the customer
6. Shipping Charges
Shipping charges, where applicable, are displayed at checkout.
Prices may include standard shipping charges unless otherwise stated.
Any additional charges imposed by courier services or government authorities are not included unless expressly stated.
7. Customs Duties, Taxes, and Import Charges
International orders may be subject to:
- Customs duties
- Import taxes
- VAT, GST, or similar charges
- Other government-imposed fees
These charges are not included in the product price or shipping fees unless expressly stated.
The customer is solely responsible for paying all applicable customs duties and import charges.
Pinnacle is not responsible for delays, confiscations, or additional costs arising from customs clearance processes in the destination country.
8. Title and Risk of Loss
Title and risk of loss for all products pass to the customer upon dispatch of the order to the shipping carrier.
Pinnacle is not responsible for loss or damage occurring after dispatch, except to the extent covered by shipping insurance, where applicable.
9. Export-Grade Packaging
All plaques are packed using export-grade packaging designed to protect the product during transit.
This packaging is intended to minimise the risk of damage but does not eliminate all risks associated with shipping.
10. Delivery and Inspection
Customers are required to inspect shipments upon delivery.
If any visible damage is observed:
- It must be reported to the courier at the time of delivery
- Pinnacle must be notified within 48 hours of delivery
Pinnacle is not responsible for damage caused by improper handling after delivery.
11. Damaged or Lost Shipments
If a shipment is damaged or lost in transit:
- Pinnacle will assist in initiating a claim with the courier or insurer, where applicable
- Pinnacle’s liability is limited to the extent covered by shipping insurance, if any